Last updated: April 16, 2025

At Adelaide Pest Exterminators, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website http://adelaidepestexterminators.com.au, contact us, or engage with our pest control services.

1. What Information We Collect

We may collect the following types of personal information:

Contact details – such as your name, phone number, email address, and residential or business address.

Service-related details – information about your pest issues, property access, and preferences.

Device and usage data – including IP address, browser type, time zone, referring pages, and pages visited.

Communication content – such as emails, form submissions, online chat messages, or reviews.

We only collect personal information that is reasonably necessary to deliver our services or improve your customer experience.

2. How We Collect Information

Information is collected when you:

Visit and browse our website.

Fill out a contact form or request a quote.

Call, email, or otherwise contact our team.

Use online booking or customer service features.

Interact with our marketing campaigns (including ads or newsletters).

We may also use cookies or similar tracking technologies to enhance user experience and gather analytical data.

3. Why We Collect Your Information

We collect and use your information to:

Respond to your inquiries or service requests.

Provide pest control services at your premises.

Send you updates, appointment reminders, and special offers.

Improve our website performance and customer experience.

Comply with legal obligations or respond to lawful requests.

You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. However, we may disclose your data to:

Our trusted team members or contractors for operational or service delivery purposes.

IT service providers or digital platforms that support our website, emails, or customer communication systems.

Regulatory bodies or law enforcement, if required by law.

All third parties are required to maintain the confidentiality and security of your personal information.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Secure website encryption (SSL).

Restricted access to personal data.

Staff training and confidentiality agreements.

However, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Accessing or Correcting Your Information

You may request access to, or correction of, your personal information by contacting us directly at:

📧 Email: [email protected]

📞 Phone:0468 823 106

We will respond within a reasonable timeframe in accordance with the Privacy Act 1988.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. The latest version will always be available on our website.

9. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Adelaide Pest Exterminators

📍 Adelaide, SA

📧 [email protected]

We are committed to resolving any privacy-related concerns in a timely and respectful manner.